FAQ

Common questions about ShipTrack.

What is ShipTrack?
A free, open-source courier tracker. Today it supports Blue Dart and Shiprocket (which resolves most Indian couriers — Delhivery, Ekart, XpressBees, DTDC and more), plus Delhivery's own API for the operator's shipments. More carriers will follow.
How much does it cost?
Nothing. There are no plans, ads, or tracking pixels.
How often is my shipment checked?
You pick. The default is every 15 minutes, but each watch can be set anywhere from 15 minutes to 12 hours. Slower intervals are kinder to the carrier's site and just as accurate for non-urgent packages.
Can I get notifications without creating an account?
You can view a tracking status without signing up. To save a watch and get email alerts, an account is needed so we can attach the watch to a verified email address.
Is my password safe?
We store a PBKDF2-SHA256 hash with a per-account random salt (100,000 iterations — the maximum the Cloudflare Workers runtime allows). We never see your raw password. Use a password manager.
What happens to a watch after the package is delivered?
The watch is automatically marked terminal (delivered / returned) and we stop polling. You can leave it in your dashboard for reference or cancel it.
How do I stop getting alerts?
Every alert email has a one-click unsubscribe link. You can also cancel a watch from the dashboard, or delete your account by emailing aswin@aswincloud.com.
Where does the tracking data come from?
Blue Dart and Shiprocket are read from their public tracking pages — no paid aggregator. Delhivery is the exception: it has no credential-free public page, so we use Delhivery's official API, which only returns shipments booked under our own Delhivery account. That means an arbitrary Delhivery AWB won't resolve here yet — but most Delhivery e-commerce parcels can be tracked via Shiprocket.
Can I add another carrier?
Yes — the carrier system is pluggable. Open an issue or PR on GitHub with the carrier name and a public tracking-page URL.
Can I self-host my own copy?
Absolutely. The code is MIT-licensed and runs on Cloudflare Workers + D1 + Resend. See the README for setup.

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